When will my order ship?

Once an order is placed, the production usually takes 3-5 business days (maximum of 7 business days) for engraved products like wood watch, pocket watch and wallet insert. Once the item ships, the tracking information will be emailed to you automatically. Delivery times are as follows:

  • United States: 10 - 21 business days
  • Canada: 10 - 21 business days
  • Rest of the world: 10 - 25 business days

Note that orders of multiple items may ship separately for expediency, but there's no extra charge for this beyond the usual multi-item shipping rates. If you order more than one item from us then most likely the items will arrive in separate packages. They will also sometimes arrive on different days. The delivery time of your product is stated on the product page. Just remember that it is normal for your order to arrive in separate packages.

In addition, in some rare cases, we will have to contact you via email to confirm your order quantity or credit card fraud investigation before we send it to production. It may take 1-3 business days more than normal (depends on how fast we receive your answer emails).

How does TheArtHeaven handle returns?

Each item is made to order for every customer - and as such, we cannot accept general returns for items. This includes:

  • Change of mind
  • Items ordered in error (including wrong quantity, design, or variant selected)
  • Exchanges for an alternative design, product or size
  • Not as expected items
  • Unwanted items

The return policy will only apply to damaged items or products that have any manufacturing problems. We will not make any refunds or changes once the product has been successfully delivered in normal condition.

In most cases, we will replace your order if there is a problem such as a defect or broken in transit.  Our process takes 3-5 business days to produce as we need to check for defects before shipping. 

All Sales Are Final!!!

We do not accept any returns, exchanges or refunds unless the item is defective or damaged.

If you have further inquiries, please contact support@theartheaven.com